Terms of Service

Effective Date: 1 November 2026
Last Updated: 20 October 2026

Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Nontonio, a short-drama streaming service available through our website at nontonio.com, our mobile application, and related websites, programs, and services that refer to these Terms (together, the "Service"). The Service is operated from Indonesia ("Nontonio", "we", "us", or "our").

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which forms part of these Terms. If you do not agree, please do not use the Service.

Certain features or programs may be subject to additional terms ("Additional Terms"), which will be presented to you in connection with the relevant feature. In the event of a conflict, the Additional Terms prevail for that feature.

Definitions

• Service means the Nontonio website, mobile application, related programs and services, and all features and content made available through them.

• Content means dramas, episodes, video, audio, subtitles, images, text, and other materials made available through the Service.

• User Content means content you submit, such as comments, likes, content requests, reports, and support messages.

• Subscription means a paid plan that provides access to premium Content and the features described at the time of purchase.

• Account means your registered user account.

• Payment Partner means a third party that processes payments for the Service, such as a payment gateway, bank, or app store.

Eligibility

• The Service is intended only for users aged 18 years or older who have the legal capacity to enter into a binding agreement. By using the Service, you represent that you meet these requirements.

• You may not use the Service where doing so is prohibited by the laws of Indonesia or of your country of residence.

• The Service and its Content may not be available or appropriate in every location. You are responsible for complying with the laws that apply to you.

Your Account

• Registration. You may register using an email address or a supported sign-in provider. You agree to provide accurate information and keep it up to date.

• Personal use. Each Account is for one person. You may not create accounts by automated means or create multiple accounts to obtain trials, promotions, or rewards. You are responsible for all activity under your Account.

• Security. Keep your credentials confidential and enable additional protection, such as two-factor authentication, where available. Notify us promptly at [email protected] if you suspect unauthorized use of your Account.

• Verification. Some features may require a verified email address or completion of a security verification.

The Service and Content

Content is offered on the following access tiers, as indicated in the Service:

• Free: Content available without payment.

• Freemium: a number of episodes are available without payment, and the remaining episodes require an active Subscription.

• Premium: Content available only with an active Subscription.

The catalog, language editions, and availability of Content may change from time to time, and particular titles may become temporarily or permanently unavailable, including titles saved to your library. The Service is provided for personal and non-commercial use only.

Subscriptions and Payment

• Plans and prices. Plans, features, billing periods, and prices are presented in the Service at the time of purchase and may vary by region, plan, and payment method. Applicable currency conversion and fees may be charged by your Payment Partner or bank.

• Plan features. You are entitled to the features stated for your plan at the time of purchase.

• Payment. Payments are processed by Payment Partners in accordance with their own terms. You authorize us and our Payment Partners to charge the payment method you select. We do not store your card or wallet credentials.

• Bank transfers. Where bank transfer is offered, please complete the payment and submit proof of payment within the time stated at checkout. Your Subscription begins once the payment has been verified. If a payment cannot be matched to your order, please contact us and we will apply or return it.

• Free trials and promotions. Trials, coupons, and promotions are subject to the conditions presented at the time of the offer, are limited to one per user unless stated otherwise, and may be modified or withdrawn. Unless stated otherwise, promotional pricing applies only to the first payment or first billing period.

• Renewal. Whether a Subscription renews automatically depends on the payment method and is indicated at checkout:

  • Recurring subscriptions (for example, subscriptions billed through PayPal or an app store) renew automatically at the end of each billing period at the then-current price until cancelled. Where a recurring subscription includes a free trial, the plan price will be charged when the trial ends unless you cancel beforehand.

  • One-time payments (for example, payments through Midtrans or bank transfer) cover a single billing period and do not renew automatically. To continue your access, please make a new payment.

• Grace period. We may, at our discretion, extend access for a short period after a billing period ends. Such an extension does not waive amounts owed or guarantee future access.

• Price changes. We will notify you in advance of any price change to a recurring Subscription. The new price applies from the next renewal following the notice, and you may cancel before then if you do not agree.

• Taxes. Prices may include or exclude applicable taxes, as shown at checkout.

• Billing errors. If you believe you have been charged in error, please contact us promptly, preferably within 7 days of the charge. We will review the matter and correct any confirmed error.

Cancellation and Refunds

• Cancellation. You may cancel your Subscription at any time from your billing page or, for subscriptions managed by a Payment Partner, through that Payment Partner. Cancellation takes effect at the end of the current billing period, and your access continues until then.

• Refunds. Except as set out in this section or as required by law, payments are non-refundable, including for partially used periods. We will refund or credit duplicate charges, amounts charged in error, and payments for which the paid access could not be provided due to a failure on our part. Refunds are made through the original payment method where possible, and access associated with a refunded payment may end.

• Statutory rights. Nothing in these Terms limits any consumer rights that cannot be waived under applicable law.

• App-store purchases. Refunds for purchases made through an app store are governed by that store's policies.

• Payment disputes. We may suspend access while a payment dispute or chargeback is being resolved. We encourage you to contact us first so that we can assist.

Referral Program

• Rewards. Where the referral program is available, you may earn a reward when a new user registers through your referral link or code and completes a qualifying first purchase. The reward rate, attribution period, and qualifying conditions are shown in the Service at the time of the referral.

• Payouts. Rewards are recorded as a balance on your Account and may be withdrawn through the supported payout methods, subject to the minimum amount shown in the Service, verification, and review. Please ensure your payout details are accurate.

• Integrity. Rewards are granted only for genuine referrals. Self-referrals, duplicate or fictitious accounts, spam, misleading promotion, and other abuse are not permitted, and we may withhold or cancel rewards or suspend participation where such conduct is reasonably suspected. A reward that has been validly earned will not be reversed solely because the referred user later cancels or receives a refund.

• Taxes. You are responsible for any taxes arising from rewards you receive.

• Changes. We may modify or discontinue the program at any time. Changes do not affect rewards already validly earned.

Promotional Programs

We may operate promotional programs, such as Nontonio Events, under their own terms. Participation is optional, and the program terms apply together with these Terms.

Advertising

The Service may display advertisements and promotional content, particularly on free and freemium access. Plans that include ad-free viewing do not display advertisements in the features covered by that plan. Third-party advertisements are the responsibility of their advertisers, and we do not endorse the products or services advertised.

Intellectual Property

• Our rights. The Service, including its software, design, and the Nontonio name and logo, is owned by us or our licensors and is protected by intellectual property laws.

• Content rights. All rights in the Content, including associated trademarks, titles, and artwork, remain with their respective owners.

• License to you. Subject to these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to stream Content through the Service for personal, non-commercial use.

• Restrictions. You may not copy, record, download (except through features we provide), distribute, broadcast, resell, or create derivative works from Content; share or redistribute playback links; circumvent any access control or content protection measure; use automated tools or unofficial applications to access or extract Content or data; or use the Service to develop a competing product or dataset.

User Content and Conduct

• Responsibility. You are responsible for the User Content you submit and represent that you have the rights necessary to submit it.

• License. You retain ownership of your User Content and grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, adapt, display, and distribute it for the purpose of operating, providing, and promoting the Service.

• Visibility. Comments and content requests may be visible to other users together with your display name.

• Content requests. Content requests are suggestions, and we do not guarantee that any requested title will be made available.

• Prohibited conduct. You may not use the Service to post unlawful, infringing, defamatory, obscene, hateful, harassing, or violent material; endanger or exploit minors; impersonate others; distribute spam, malware, or scams; manipulate referrals, promotions, engagement, or advertising; circumvent security measures; access the Service or other accounts without authorization; or otherwise violate the law or these Terms.

• Moderation. We may review, restrict, or remove User Content and limit access to features at our discretion, including in response to reports or legal requirements.

Account Integrity

To protect our community and programs, we may assess whether accounts are used genuinely and in accordance with these Terms, as described in our Privacy Policy. Where an authorized reviewer determines that an account is not used genuinely, we may restrict certain community and promotional features. If you believe a restriction was applied in error, please contact [email protected] to request a review.

Copyright

We respect intellectual property rights, including under Law No. 28 of 2014 on Copyright. If you believe that Content on the Service infringes your rights, please submit a notice through our copyright notice form or to [email protected], including your contact details, identification of the work concerned and of the Content and its location, a statement of your good-faith belief that the use is not authorized, a statement that the information is accurate and that you are authorized to act, and your signature. We will review valid notices and may remove or disable access to the relevant Content. A counter-notice may be sent to the same address. We may terminate the accounts of repeat infringers.

Content Partnerships

Rights holders, studios, and distributors interested in working with Nontonio may contact us at [email protected]. Any partnership is governed by a separate written agreement.

Developer Access

Where your plan includes developer access, your use of that access is subject to these Terms, the applicable documentation, and its usage limits. Credentials must be kept confidential and may be used only for your own personal or internal purposes. You may not resell or share access, or publish or redistribute Content or data obtained through it. We may modify, suspend, or revoke developer access at any time.

Offline Viewing

Where available, offline downloads are licensed to you temporarily, are linked to your Account and device, are subject to the limits of your plan, and require periodic online renewal. Downloaded Content remains subject to these Terms and may cease to be available when the license expires, when the Content is no longer available, or when your access ends.

Third-Party Services

The Service may rely on or link to third-party services, such as Payment Partners, sign-in providers, app stores, and advertisers. Your use of those services is governed by their own terms and policies.

Availability and Changes to the Service

The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation and may modify, suspend, or discontinue any part of the Service, including Content, features, and plans. Where a change materially reduces the features of an active paid Subscription, we will provide reasonable notice where practicable. Beta or experimental features are provided "as is."

Suspension and Termination

• By you. You may stop using the Service at any time and may delete your Account from your account settings. Account deletion takes effect immediately and cannot be undone. Deleting your Account does not automatically cancel a recurring subscription with a Payment Partner; please cancel your Subscription first.

• By us. We may suspend, restrict, or terminate your Account or access if we reasonably believe that you have violated these Terms or the law, that the Account is not used genuinely, or that action is necessary to protect the Service, our users, or third parties. Where appropriate and lawful, we will endeavor to notify you.

• Effect. Upon termination, your right to use the Service ends. Provisions that by their nature should survive termination will survive.

Disclaimer

To the fullest extent permitted by law, the Service and Content are provided "as is" and "as available," without warranties of any kind, whether express or implied. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total aggregate liability will not exceed the greater of the amount you paid us in the twelve (12) months preceding the event giving rise to the liability or IDR 500,000. These limitations do not apply to liability that cannot be limited under applicable law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Nontonio and its operator from any claims, losses, and expenses, including reasonable legal fees, arising from your misuse of the Service, your User Content, your violation of these Terms or the law, or your infringement of the rights of others.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia, without prejudice to any mandatory consumer protection rights under the laws of your country of residence. We encourage you to contact us first at [email protected], and we will endeavor to resolve any dispute amicably within 30 days. If a dispute cannot be resolved amicably, it may be submitted to a consumer dispute settlement body in accordance with Law No. 8 of 1999 on Consumer Protection or to the competent district court in Indonesia.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the Service or by email at least 7 days before they take effect, unless an earlier change is required by law or for security reasons. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, please stop using the Service and cancel your Subscription before the changes take effect.

General Provisions

• Entire agreement. These Terms, the Privacy Policy, and any Additional Terms constitute the entire agreement between you and us regarding the Service.

• Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.

• No waiver. A failure to enforce any provision does not constitute a waiver of that provision.

• Assignment. You may not transfer these Terms without our consent. We may assign these Terms in connection with a transfer of the Service, provided that your rights are not diminished.

• Force majeure. We are not liable for failures or delays caused by circumstances beyond our reasonable control.

• Notices. We may provide notices through the Service or the contact details associated with your Account.

• Language. These Terms are published in Bahasa Indonesia and English and may be made available in other languages. For users in Indonesia, the Bahasa Indonesia version prevails in the event of any inconsistency. For other users, the English version prevails unless local law requires otherwise.

Contact Us

If you have any questions about these Terms, please contact us at [email protected] or through the Support page.